Returns and Refunds

We want you to know what you’re getting at Bonus Room. Many of our items are vintage, pre-owned, or one of a kind, so please review the photos and description before ordering.

Returns

You may request a return within 14 days of delivery by emailing bonusroomcollectibles@gmail.com with your order number. Please wait for return instructions before sending an item back.

For a change-of-mind return, the item must be in the same condition in which you received it, with all included parts, accessories, and packaging.

Vintage and pre-owned items are eligible for return under the same policy, provided they are returned in the condition in which they were received. Normal wear or imperfections disclosed in the original listing do not disqualify an item from being returned.

For change-of-mind returns, the buyer is responsible for return shipping. Original shipping charges are not refunded.

We do not charge restocking fees.

Damaged or Incorrect Items

If your order arrives damaged, defective, or differs materially from its listing, contact us within 14 days of delivery. Please include your order number and photos of the item and shipping packaging.

We’ll work with you on a refund, replacement if available, or another appropriate resolution.

If we ask you to return an item because of our error or shipping damage, we’ll provide a prepaid return shipping label at no cost to you.

Refunds

Once we receive and inspect an approved return, we’ll let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method within 10 days after we receive and inspect your return. Your bank or payment provider may take additional time to post the refund.

Original shipping charges are nonrefundable for change-of-mind returns.

Exchanges

We do not offer standard product exchanges. Many of our items are one of a kind, so identical replacements may not be available.

If an item arrives damaged, defective, or materially different from its listing, we may offer a replacement when available as part of resolving the issue.

How to Start a Return

Email bonusroomcollectibles@gmail.com with your order number and reason for the return.

Please do not mail items back without contacting us first. We'll provide the correct return address and instructions once your return request has been reviewed.

We're a small business, and we appreciate you shopping with Bonus Room. We want every purchase to be a good experience and will work with you to resolve any issues fairly.